ADA

In compliance with the Americans with Disabilities Act, LADOT Transit makes accommodation for persons with disabilities who wish to use any of our services. These include but are not limited to wheelchair accessible ramps or lifts on all buses, low-floor, kneeling buses, audio and visual on board bus stop announcements and safety messages. TTY services are available through the Metro Trip Planner by calling 711.

LADOT Transit is committed to ensuring that no person is denied access to its services, programs, or activities on the basis of their disabilities, as provided by the Americans with Disabilities Act.

We welcome your comments and complaints about your experiences. All complaints are carefully reviewed. If you need to make an ADA-related complaint, please use this ADA Complaint Form.

Written complaints can be sent to:

LADOT Transit Customer Service Center
201 North Los Angeles Street, #18B
Los Angeles, CA 90012

Verbal complaints will be accepted and transcribed by contacting LADOT Transit’s customer service center at (213, 310, 323 or 818) 808-2273. Customers can call to state if they have an ADA complaint. Trained LADOT Transit customer service personnel will provide assistance in filing the ADA complaint through the LADOT Transit complaint system. This is then directed to the LADOT Transit ADA Coordinator.