Rider's Guide

CITYRIDE DIAL-A-RIDE (DAR)

The Cityride DAR service offers Cityride participants low-cost, shared rides for pre-scheduled trips of 10 miles or less. The program’s wheelchair accessible vehicles include Cityride-branded vans and standard taxicabs (depending on reservation demand), all for the same low price ($2-$4 per ride).

DAR offers curb-to-curb service. You must wait for the DAR van or taxicab near the curb in front of your trip pick-up/drop-off location. Drivers will be happy to assist you on and off the vehicle, if needed. The DAR van or taxicab will arrive within a 30-minute period before or after your scheduled pickup time. The driver can only wait three minutes during that 30-minute period, so be prepared to leave when the vehicle arrives.

Personal property cannot be left in the vehicles or used to hold the vehicles. Such items can be put off the van or taxicab or stored at the contractor’s facility at the rider’s expense and risk. This includes wheelchairs, purses, bags, oxygen tanks, etc.

If the service provider or taxicab must change your scheduled pick-up time, you will be notified by the service provider before your trip.

DAR FARES

STANDBY FARES

If your Cityride account balance is at zero, you can request a cash payment standby trip. Standby trips are not available for special group trips.

• $3 for cash trips, 1 - 10 miles

SCHEDULE A DAR TRIP

To schedule a DAR trip, call the service provider for your area one to two business days before you want to travel. See the Service Areas and Providers section for areas and service provider phone numbers.

You must schedule both your initial trip and your return trip at the same time. If you are unsure of when you will need your return trip, you should estimate the latest time that you would be ready for your return trip. The service provider can negotiate pick-up times no more than one hour before or after the rider wishes to travel.

You will be asked a few questions at the time you make your request, so please have the following information available:

Only the eligible passenger or the authorized caregiver can schedule a trip. If another party other than the passenger or the authorized caregiver wants to make a trip reservation on behalf of the rider, the Cityride agent may ask the name and relationship of the person scheduling the trip on behalf of the passenger. One attendant may ride with the eligible passenger if both are picked up and dropped off at the same address. Attendants ride free.

DAR Telephone Reservation Hours

Non-Medical Trips Monday — Friday 8 a.m. to 5 p.m. Call one day in advance of your trip. Monday reservations should be made on the previous Friday.

Medical Appointments Trips Monday — Friday 2 p.m. to 5 p.m. Call two days in advance of your medical appointment. Please do not call before 2 p.m. If your medical appointment is on Monday you may schedule a trip on Thursday of the prior week between the hours of 2 p.m. and 5 p.m.

Standby Trips Monday — Friday 8 a.m. to 5 p.m. Call two hours in advance of your trip. If you wish to be picked up prior to 10 a.m., you may call between 3 p.m. and 5 p.m. on the day before your desired pick-up time. There is very limited availability for standby trips.

DAR Trip Service Hours

Monday — Friday 6:30 a.m. to 4:30 p.m.

Cancellations

Before you request a ride, please be sure of your pick-up times. If you are unable to ride as scheduled, please call your service provider to cancel your request as soon as possible. You are allowed no more than three cancellations per month. DAR cancellations received less than two hours before the scheduled pick-up time will be considered a No-Show.

No-Show Policy

A No-Show rider is one who places a request for service, but does not meet his or her ride within three minutes of the vehicle’s arrival or does not cancel the trip at least two hours before the scheduled pick-up. If you are a No-Show three times in a 30-day period, you will be advised that one more No-Show during the next 30 days will result in your suspension from the use of DAR service for 30 to 90 days.

Late DAR Vehicles

If the van or taxicab has not arrived 30 minutes after the scheduled pick-up time, please call your service provider. If at all possible, use a phone where you can still see if the vehicle is arriving.

Trip Denials

Unfortunately, Cityride has a limited number of trips available each day. We are expanding capacity with our taxicab partners, but it is still possible that Cityride will have to deny a DAR trip at the time slot you requested because it has been filled.

Group Trips

DAR offers special group trips along routes approved by the Department of Transportation from one or more locations to one single location with four or more passengers per trip. Return trips must be with the group at the designated time. Call Cityride for more details.

DAR Code of Conduct

In the interest of promoting a safe and pleasant journey for all those aboard, all passengers must abide by the LADOT DAR Code of Conduct. Any rider violating this code will be prohibited from using Cityride services. Deliberate violation of the Code of Conduct is cause for suspension from Cityride service and under certain circumstances expulsion and possible criminal prosecution.

We ask that courtesy be shown to drivers and fellow passengers at all times while aboard a Cityride van or taxicab. The following rules are designed for your safety and comfort:

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